City of Englewood, Colorado
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Carrie Parman is the Dispatch Manager of the 911 Communications Center and can be reached at 303-762-2455 or by email.
The 911 Communications Center is critical to the operations of the Englewood Police Department. Incidents generally begin and end with the communications technician. Dispatchers are often called the “True First Responders.”
The 911 Communications Center provides 24-hour emergency services to the residents of Englewood. The dispatchers are trained to handle numerous emergencies and non-emergencies that are called in to the Police Department every day. They utilize multi-tasking skills by monitoring up to six computer screens, while answering multiple incoming phone calls and transmitting over the radio simultaneously. Dispatchers process approximately 8,900 phone calls per month. They also coordinate communications with multiple agencies.
When to Call 911
A Call To 911 Should Always Be A Call For Emergency Help
When should I call 911?
Life and death emergencies and in-progress crimes against property which include, but are not limited to:
- Life threatening situations
- Fires
- Motor vehicle accidents
- Injuries requiring medical attention
- Hazardous chemical spills
- Smoke detector, carbon monoxide alarm or other alarms sounding
- Smoke in a building
- If you see someone hurting someone else
- To get help for someone who is hurt
- If you see someone taking something that belongs to someone else or breaking into a home or business
When not to call 911:
Calling 911 as a joke or knowing that an emergency situation does not exist is a crime and subject to prosecution. If you call 911 to see if it is working, stay on the line and advise the operator you are just testing.
Non-emergency situations, including:
- For information
- For directory assistance
- For your injured or lost pet
- Abandoned vehicles
- Asking for directions
- Parking complaints
- Questions about tickets, warrants, court dates, etc.
What if I need police or fire assistance, but it’s not an emergency?
The non-emergency number for the Englewood Police Department is 303.761.7410. This number is staffed 24 hours per day, seven days a week.
What if I call 911 in error?
Don’t Hang up!
Stay on the line and advise the dispatcher that you dialed in error. If you hang up, the following will happen:
- A call back to the phone is initiated by the dispatcher to determine if there is an emergency.
- If the dispatcher is unable to contact the caller to verify that there is no emergency, a law enforcement emergency response unit is dispatched to the residence to determine if an emergency situation exists, since the 9-1-1 call shows the address and phone number of the person calling. The operator would prefer to talk to an adult in these instances.
- If the dispatcher makes contact and still feels there may be a problem the officer will continue to the location to verify there is no problem.
How do I make a 911 call?
In an emergency, dial 911 on your phone. It’s a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. Per federal law, you must be able to dial 911 from any pay phone without depositing money and from any cell phone even if the service has been cancelled. Stay calm and state your emergency.
Speak loudly and clearly. Give the 911 call taker your name, phone number and the address where help is needed. Answer the call taker’s questions while help is on the way. Stay on the telephone if it’s safe to do so, and hang up only when the call taker tells you to.
What information does the dispatcher need to send help?
The following is the minimum information needed for a response:
- Location of your emergency (exact address, intersection, or landmark)
- Type of emergency
- Your name and callback phone number in case we need further information
Why does the operator need me to stay on the line after I have called for help?
- To ensure your safety and those involved
- In case a medical condition changes for the better or worse, so as to provide immediate assistance with instructions to help until medical crews arrive
- Also to provide current and accurate information to the responding units whether medical or law enforcement
Why do you ask so many questions?
Dispatchers follow a specific line of questioning to assist with rapid identification of the situation and collection of facts. Dispatchers do not ask these questions because they are nosy. Their primary concern is to obtain as much information as is possible to expedite the emergency response by the public safety agency and for the safety of the public and police or fire responders.
If you can't decide if your call is an emergency, consider it to be an emergency and dial 911.
Mass Emergency Notification
Peace of Mind When Moments Matter
Life can change in a moment, so it's important for emergency response personnel to be able to connect with residents during an emergency. Changes in technology are allowing governments to do so in more ways than ever before.
Register for ArapAlert Notifications Today!
In an effort to take advantage of new technology and to continue to ensure accurate crisis communication with residents, the City of Englewood and all other Arapahoe County agencies utilize the mass notification system called CodeRED. This system was selected by the Arapahoe County E911 Emergency Communications Service Authority. The 70 cent phone surcharge on all cell phone and landlines within the county help pay for the system.
Safety in Numbers & Connecting During Crisis Situations
CodeRed is a high-speed telephone emergency notification system that allows public safety personnel to send messages directly to residents - whether they are home or away - during an emergency. It uses geo-tracking to target specific areas with prerecorded phone messages, emails or texts.
Emergency Telephone Service
CodeRED alerts may be implemented in situations such as police activity in the area, wildfires or other emergency incidents. However, the system does not include weather alerts. The City encourages our residents to stay tuned to weather radios and local media for information during severe weather.
Sign Up for CodeRED
In order for CodeRED to perform at its best, it needs an accurate database of contact information, associated with addresses. To ensure your information is included in this database, you must sign up. Required information includes first and last name, street address (no P.O. Boxes), city, state, ZIP code, and primary phone number. Data will be kept confidential.
Residents can also sign up using cell phone numbers and emails, because dispatch centers can also use CodeRED to send messages via text message or email. Signing up allows residents to set their contact preferences. Should residents move, they will need to register again with their new address.
Opt Out
Please visit, Opting Out of ArapAlert.