This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Englewood (“City”). The City’s Administrative Policy Manual governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. A Complaint/Grievance Form can be obtained below. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

• Submit a Grievance through an Online Form Here.
• Download the Grievance Procedure Form Here.

The complaint should be submitted by the grievant or their designee as soon as possible but no later than 60 calendar days after the alleged violation to the ADA Coordinator as follows:

1. Via Online Form. Submit a Grievance through an Online Form Here. 
2. Via regular mail
   • Victoria McDermott
     Deputy City Attorney and ADA Coordinator
     1000 Englewood Parkway
     Englewood, CO 80110
3. Via email at ada@englewoodco.gov
4. Via telephone 303-762-2331 (available Monday-Friday between the hours of 8:00 a.m. - 5:00 p.m. Mountain time excluding observed City holidays)
5. Via Relay Colorado (Deaf and Hearing Impaired Citizens) Call 7-1-1.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or their designee will meet with the complainant to discuss the complaint and any possible resolutions. Within 30 calendar days of the meeting, the ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the City’s position and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant or their designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager.

Within 20 calendar days after receipt of the appeal, the City Manager or their designee will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the City Manager or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or their designee, appeals to the City Manager, and responses from these two offices will be retained by City for at least three (3) years. Alternative forms of this Grievance Procedure are available upon request.

Complaints may also be filed with the following state and federal agencies:

Colorado Civil Rights Division
1560 Broadway
Lobby Level Welcome Center
Denver, CO 80202
Phone: (303) 894-2997
V/TTD—Relay: 711
Fax: (303) 894-7830
Email: DORA_CCRD@state.co.us
Colorado Civil Rights Division Website

U.S. Department of Justice
950 Pennsylvania Avenue, NW
Civil Rights Division
Disability Rights Section – 1425 NYAV
Washington, DC 20530
Fax: (202) 307-1197
U.S. Department of Justice's Website